How long will the factory warranty last?

Toyota: 3 years or 100000 km whichever comes first.Lexus: 4 years or 100000 km whichever comes first

What is a safety recall?

It is a procedure announced by the manufacturing company through its distributors to ensure customer safety and vehicle efficiency.

Is my vehicle warranty transferable between owners?

Yes it is  as long as the warranty period is still valid. Regardless who is the owner

How do I know if my vehicle has a recall?

Register your vehicles identification number in the following portal www.markazia.com.jo  then our call center staff will contact you and inform you about any affected campaigns for your car

What does a warranty cover?

Warranties cover a failure in any part due to manufacturer defects except parts replaced during periodical maintenance.

Spare Parts

If I ordered spare parts that are not available in your stock how long does it take to reach Jordan?

Spare Parts order lead time is effected by many external factors. These include; Whether or not the parts are available at manufacturers warehouses andare ready to be shipped upon order. Accordingly  3 month lead time  is required from order date to delivery via sea freight (shipping method) & 21 days via air freight. if items are not available at manufacturers warehouse  then production lead time must be taken into account

Can I order parts that are not available in your stock?

Our Logistics teams are constantly working to enhance thes availability of spare parts whereas our fulfillment rate is currently at 99.6% on all customer orders. In case your desired spare parts are unavailable in stock our spare parts department can process your orders using various shipping methods

How can I check the availability of a spare part in branches?

Kindly reach out to us via phone  email or visit us at any of our branches

Do you offer genuine Toyota accessories for my vehicle?

Yes  a variety of genuine accessories are available for_x000D_each model. Imports of accessories are based on customer demand and orders

Where can I find your spare parts branches?

Our branches are located in Bayader  Wadi Al Remam Zarqa  Irbid and Marka. Our Sweileh branch will also be opening soon

Do you offer spare parts for vehicle models that Markazia do not provi

Yes. However  availability might not be guaranteed at first for newer models


Do you have USED vehicles for sell?

Yes we do for more information about the availability of preowned vehicles  kindly contact our showroom at 06-5508080

What are the additional services available?

Additionally we offer financial solutions nano ceramic services and service contracts

Can I trade-in a vehicle?

Yes we do accept trade in's.

Do you offer car's insurance services?

Yes we do if desired by customer for more information contact 0790041730

How can I know the prices?

Kindly visit our showroom or contact us at 06-5508080


Do you have a mobile workshop service?

Mobile workshop is available by booking appointment with Marka Service center

What is the Oil mileage for Toyota Oil?

Oil Milage dpends on:Engine driving condition & Oil grade

Where are your service centers located?

Service Center (Bayader)
Service Center (Marka)
Service Center Lexus (Bayader)

The fuel consumption on my vehicle is not what I expected what can I do

Book an appointment to visit our service center.

The fuel consumption on my vehicle is not what I expected what can I d

Book an appointment to visit our service center.

Can I see the vehicle maintenance history report?

During your visit to our service center you can ask service advisor to provide you with maintenance report

How Can I book an appointment?

Call 065508080

Do I have to book an appointment for the periodic maintenance?

Pre booked appointment is prefered to receive best service


Can I order a vehicle with customized specifications?

Please visit our showroom or contact us at 06 5508080 for further assistance

How can I know the available vehicles and models

You can check our website www.toyota.com.jo or visit our showroom for further assistance


Do you offer internal financing without bank's intermediations?

NO. CTA has suspended In-house Financing since 15/03/2020