General
How long will the factory warranty last?
Toyota: 3 years or 100000 km whichever comes first.Lexus: 4 years or 100000 km whichever comes first
Is my vehicle warranty transferable between owners?
Yes it is as long as the warranty period is still valid. Regardless who is the owner
What is a safety recall?
It is a procedure announced by the manufacturing company through its distributors to ensure customer safety and vehicle efficiency.
How do I know if my vehicle has a recall?
Register your vehicles identification number in the following portal www.markazia.com.jo then our call center staff will contact you and inform you about any affected campaigns for your car
What does a warranty cover?
Warranties cover a failure in any part due to manufacturer defects except parts replaced during periodical maintenance.
Spare Parts
If I ordered spare parts that are not available in your stock how long does it take to reach Jordan?
Spare Parts order lead time is effected by many external factors. These include; Whether or not the parts are available at manufacturers warehouses andare ready to be shipped upon order. Accordingly 3 month lead time is required from order date to delivery via sea freight (shipping method) & 21 days via air freight. if items are not available at manufacturers warehouse then production lead time must be taken into account
Can I order parts that are not available in your stock?
Our Logistics teams are constantly working to enhance thes availability of spare parts whereas our fulfillment rate is currently at 99.6% on all customer orders. In case your desired spare parts are unavailable in stock our spare parts department can process your orders using various shipping methods
How can I check the availability of a spare part in branches?
Kindly reach out to us via phone email or visit us at any of our branches
Do you offer genuine Toyota accessories for my vehicle?
Yes a variety of genuine accessories are available for_x000D_each model. Imports of accessories are based on customer demand and orders
Where can I find your spare parts branches?
Our branches are located in Bayader Wadi Al Remam Zarqa Irbid and Marka. Our Sweileh branch will also be opening soon
Do you offer spare parts for vehicle models that Markazia do not provi
Yes. However availability might not be guaranteed at first for newer models
Sales
Do you have USED vehicles for sell?
Yes we do for more information about the availability of preowned vehicles kindly contact our showroom at 06-5508080
What are the additional services available?
Additionally we offer financial solutions nano ceramic services and service contracts
Can I trade-in a vehicle?
Yes we do accept trade in's.
Do I need to book a test drive appointment?
Preferably kindly contact our showroom or contact us at 06-5508080 to book your test drive.
How can I know the prices?
Kindly visit our showroom or contact us at 06-5508080
Do you offer car's insurance services?
Yes we do if desired by customer for more information contact 0790041730
Service
What is the Oil mileage for Toyota Oil?
Oil Milage dpends on:Engine driving condition & Oil grade
Do you have a mobile workshop service?
Mobile workshop is available by booking appointment with Marka Service center
Where are your service centers located?
Service Center (Bayader)
Service Center (Marka)
Service Center Lexus (Bayader)
The fuel consumption on my vehicle is not what I expected what can I d
Book an appointment to visit our service center.
The fuel consumption on my vehicle is not what I expected what can I do
Book an appointment to visit our service center.
Can I see the vehicle maintenance history report?
During your visit to our service center you can ask service advisor to provide you with maintenance report
How Can I book an appointment?
Call 065508080
Do I have to book an appointment for the periodic maintenance?
Pre booked appointment is prefered to receive best service
Planning
Can I order a vehicle with customized specifications?
Please visit our showroom or contact us at 06 5508080 for further assistance
How can I know the available vehicles and models
You can check our website www.toyota.com.jo or visit our showroom for further assistance
Finance
Do you offer internal financing without bank's intermediations?
NO. CTA has suspended In-house Financing since 15/03/2020